Customer Success Manager - REMOTE

Responsibilities## Serve as a trusted advisor to Heads of Service and Contact Center Directors.\n* Map legacy operations into modern workflows using AI and other technologies.\n* Drive product adoption and provide technical consultancy across various service modules.\n* Lead workspace audits and change plans to ensure alignment with customer priorities.\n* Develop scalable enablement plans for service operations and agent teams.\n* Identify early signs of stagnation and build risk management plans.\n* Coordinate with Sales and Solutions Consultants to explore new use cases.\n* Serve as the escalation point for advanced product issues and insights.\n\n## Requirements\n* 6+ years in enterprise service operations or CX technology consulting.\n* Fluency in both German and English (verbal and written).\n* Deep understanding of contact center operations and metrics.\n* Experience with major service platforms like Salesforce and Zendesk.\n* Strong project management and stakeholder engagement skills.\n* Familiarity with conversational AI, IVR, NLP, and ML models.\n\n## Benefits\n* Voluntary healthcare coverage for you and your family.\n* Paid time off for mental and physical well-being.\n* Comprehensive benefits designed to support personal growth.\n* Open mentoring programs to foster meaningful professional connections.\n\n## Why Apply Through Jobgether?\nWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.\n\nWe appreciate your interest and wish you the best!\n\nData Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.\n\n#LI-CL1\nBenefits: Paid Holidays