Praktikum im Customer Care

About Kapten & Son\n\nWe are Kapten & Son -- with over 250 employees, we work daily to become Europe's leading D2C backpack brand.\n\nBe(come) part of the experience as an Intern (m/f/d) in Customer Care!\n\nWe are looking for you to support us in advising our customers on all questions and concerns, thereby optimizing their customer experience!\n\nStart Date: ASAP Duration: 6 months\n\n### Your Responsibilities:\n\n* You will be systematically trained in the various areas of our Customer Care.\n* You will be the "voice" of our customers, acting as the first point of contact by phone and email.\n* You will advise customers on all product-related questions and handle returns and complaints.\n* To stay up-to-date and provide the best and fastest service, you will work closely with our Logistics, Marketing, and Product Design departments.\n\n### What you bring:\n\n* You are currently pursuing your studies, ideally nearing your practical phase or looking for a voluntary internship.\n* You enjoy communicating with people and convince with your friendly demeanor.\n* You work well both independently and as part of a team, are meticulous, and can be relied upon.\n* You remain calm under pressure and always take a solution-oriented approach.\n* You speak fluent German and English.\n\n### Your Benefits:\n\n* Flexible Work: Flextime and the option to work remotely for half of your working hours.\n* Workation: Explore the world! Work from your favorite European location for up to two weeks a year.\n* Feel-Good Atmosphere: A modern office directly on the Rhine, with a barista bar and subsidized meals.\n* #crewloveistruelove: Regular company and team events, and creative workshops.\n* Students Club: Monthly activities with all interns and working students.\n* Learning & Development: Further training opportunities and quarterly feedback sessions.\n* Discounts: Corporate benefits and discounts on our products.\n* Volunteer Day: Paid time off for your volunteer engagement #SocialResponsibility\n\n→ More information about our daily work can be found on our Instagram channel: @kaptenandson.career\n\nBeing a Kapten by heart means we are there for each other. 🧡 #crewloveistruelove\n\nWe do everything with all our heart and act with great passion. We think outside the box, are solution-oriented, and innovative.\n\nFriederike looks forward to your application!