About KURABU:
KURABU is Japanese for "united," "together," or "jointly." We live up to our name by combining powerful club management with a modern member portal, available on the web and as an app. As a sports-tech company, our goal is to support clubs in transforming into a world where the expectations of employees and members are dramatically changing. We are a team with a mission and entrepreneurs with a passion for digital products, communities, and sports. You can not only be a part of this exciting journey but also help shape it.
Your Mission -- from Closing to the "Aha!" Moment:
- End-to-end support for key clients (sports and cultural clubs, associations) after contract signing -- from kick-off and data migration to go-live.
- Develop new approaches and structures for modern, data-driven customer support in collaboration with management, making clubs more successful long-term.
- Plan, moderate, and document remote onboarding sessions, webinars, and workshops; ensure all stakeholders achieve measurable success early on.
- Act as a trusted advisor during the initial months: define and track KPIs, identify patterns and obstacles early, and develop ideas for even more effective customer support.
- Provide 2nd-level support for your accounts: communicate workarounds and keep customers informed about status and roadmap updates.
- Structure feedback, create feature requests, and work closely with product and engineering teams on iterative improvements.
- Maintain forecast & health scores in the CRM, report weekly to management, and represent KURABU at industry events.
- Build long-term customer relationships: continuously strengthen customer loyalty, identify up- and cross-selling potential, and actively promote referrals through sustainable success stories.
Your Skills?
- Experience in Customer Onboarding, Success, or Support within a SaaS company -- ideally with club or ERP software.
- Proven success with activation/adoption KPIs; proficient with CRM and ticketing systems (e.g., HubSpot).
- Tech affinity: Ability to initiate data imports or simple configurations yourself.
- Structured, analytical work style combined with high empathy and excellent communication skills in German (customers) and English (team).
- Passion for club sports, grassroots sports, or community work is a plus, but not required.
Your Benefits:
- Flexible home office policy, with a warm welcome at our office in the heart of Berlin (Torstraße) anytime.
- Equipped with a MacBook and an environment designed for productivity.
- An innovative environment where you actively contribute to the development of our support processes and bring your own ideas for data-driven customer solutions.
- Welcome to a cooperative and innovative work environment with an international team that celebrates success with fun and passion.
- Embrace our modern and open start-up culture with flat hierarchies and ample entrepreneurial freedom for your creativity.
We look forward to your application! We value diversity and are an equal opportunity employer. Nationality, gender, age, sexuality, religion, or skin color play no role here!
Kurabu GmbH KURABU is committed to shaping the future of the club world together with you. We are united by the conviction that clubs are a pillar of our society, where community, integration, and cohesion are lived and promoted daily. We grew up in clubs, are active club members to this day, and volunteer our time. Therefore, we know that many clubs have not yet found the right solutions for the urgent questions of our time. With KURABU, we provide clubs with a platform to involve all members in club life and consistently address the challenges of the digital age. The focus is on intuitive usability through a clearly structured interface. Numerous intelligent functions simplify administrative effort, allowing the focus to remain on what matters most: club life.
Kurabu GmbH
