About Lassie\n\nLassie is a fast-growing company with the mission to transform pet health. As a digital pet insurance, we offer dogs and cats owners insurance coverage in case of emergencies, as well as simple and completely digital processing. Our goal is also to reduce diseases and injuries in pets and to promote knowledge about the correct handling of dogs and cats. This makes us the first preventive pet insurance worldwide.\n\n## Your Role\n\nAs a Customer Service Sales Specialist (m/f/d), you are part of the Customer Service team and take on a hybrid role between classic customer service and consulting-oriented sales. You support customers with their everyday concerns regarding our insurance offer and guide interested new and existing customers along their decision-making journey – from the initial inquiry to the conclusion of the contract. Your goal is to create an excellent customer experience and to convince customers of Lassie in a needs-oriented manner.\n\n### Responsibilities\n\n* You answer customer inquiries in daily business via email, chat, and phone, providing first-class customer service.\n* You conduct advisory and informative discussions with interested customers about our insurance products (inbound, no cold calling).\n* You recognize sales opportunities within service contacts and use them empathetically and needs-oriented.\n* You help customers to clearly and understandably understand our offer, our insurance conditions, benefits, and the Lassie app.\n* You accompany customers until the contract is concluded and ensure a smooth transition.\n* You actively share customer feedback with other departments (e.g., Marketing, Product, or Tech).\n* You contribute ideas for optimizing processes, conversation guides, and customer communication.\n* You maintain relevant information and documentation in our systems.\n\n### Qualifications\n\n* You enjoy the combination of customer service and advisory sales.\n* You ideally have experience in customer service, customer consulting, or a sales-related role.\n* You communicate empathetically, convincingly, and at the same time in a service-oriented manner.\n* You work solution-oriented and keep a cool head even in challenging conversations.\n* You are characterized by a structured and careful way of working.\n* You are a team player and appreciate regular exchange with colleagues.\n* You speak fluent German, written and spoken; English skills are an advantage.\n\n### Benefits\n\n* The opportunity to be part of a dynamic company in an early growth phase.\n* A flexible, warm, and dynamic corporate culture.\n* An international work atmosphere with a lot of creative freedom and short decision-making paths.\n* Joy and enthusiasm to work on a unique product that makes the world a little better.\n* Hybrid work model combining office and home office.\n* Deutschlandticket or Urban Sports Club.\n* After-work and team events.\n* Dogs are welcome in the office, of course 🐶.\n\nWe are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of ethnic origin, religion, nationality, gender, sexual orientation, age, marital status, or disability.
