Kundenbetreuer Bankwesen - IT Regulatorik & Outsourcing (m/w/d) - 100% Remote

About this job

You are interested in a new professional challenge that fits you, your life circumstances, and your personal career and development plan? Then you are exactly right with us!

At LHH Recruitment Solutions, we advise you individually on your next professional step and support you as a holistic career and sparring partner on your professional journey.

We are currently looking for a Customer Service Representative Banking - IT Regulatory & Outsourcing (m/f/d) for our client. The position offers the opportunity to work from home throughout Germany.

Apply now and get to know us -- we look forward to accompanying you on your further professional journey!

Your Responsibilities

• First point of contact for customers on regulatory issues
• Processing customer inquiries regarding IT regulation and outsourcing processes
• Prioritization and processing of tickets via a ticket system and, if necessary, forwarding to the responsible department
• Follow-up of open cases until successful resolution
• Ensuring transparent and service-oriented communication
• Maintenance and documentation of customer concerns in the system
• Participation in the optimization of internal processes and service processes

Your Profile

• Completed studies in economics or computer science or a comparable qualification
• Sound knowledge of IT regulation or outsourcing management
• Initial professional experience in customer service, consulting, or a service-oriented environment in the financial industry
• Knowledge of processes, outsourcing risks, and legal framework conditions in banking
• Very good written and spoken communication skills
• Strong communication skills, flexibility, and team spirit

Your Compensation

• Home office within Germany (office day in Frankfurt once a month)
• 30 days of vacation and flexible working hours
• Diverse further training and development opportunities
• A responsible position with scope for action in a complex environment

Have we sparked your interest? Then we look forward to receiving your application documents, including your earliest possible start date and your salary expectations.

Your Contact

Ms. Alina Zimmermann Frankfurt@lhh.com

LHH Recruitment Solutions

Theodor-Heuss-Allee 108 60486 Frankfurt am Main Phone: 49 69/668194000