Customer Service Specialist | Upto $160/hr

About The Job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Customer Support / Success Professionals

Type: Contract

Compensation: $80--$160/hour

Location: Remote

Role Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to enhance document evaluation projects.
• Utilize strong analytical skills to contribute to high-impact projects.
• Work independently and asynchronously to meet deadlines and improve service delivery.
• Collaborate with teams to ensure consistency and adherence to structured guidelines.

Qualifications

Must-Have

• Bachelor's degree (minimum)
• 2 years of professional experience in a relevant domain
• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

• Based in the United States, Europe, UK or Canada

Application Process (Takes 20--30 mins to complete)

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
• For any help or support, reach out to: support@mercor.com

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.