Mitarbeiter (m/w/d) 1st-Level-IT-Support - gerne auch Quereinstieg

About Us

We are an owner-managed IT service company from Berlin with over 15 years of market experience. Our team supports the IT infrastructure for more than 15,000 employees in the healthcare sector across over 2,500 workstations. Our goal: To ensure people can rely on modern technology in their daily work -- from support to stable system operations.

Our focus is on small and medium-sized enterprises, particularly in healthcare. With extensive experience and a keen eye for our clients' needs, we develop IT solutions that make daily operations secure and straightforward -- from enterprise clouds to automated deployment and modern security concepts.

We are on a growth trajectory and are looking for new full-time colleagues to join our dedicated 1st Level Support team in our Berlin office or remotely throughout Germany (home office or coworking space).

Do you enjoy customer contact and have a good understanding of technical contexts?

After thorough onboarding and practice-oriented training, you will become the first point of contact for our clients -- assisting them with questions and error messages, and ensuring their applications are quickly and reliably back up and running in case of disruptions.

Become part of our 1st Level team and help us shape the service you would want to experience yourself.

Your Responsibilities:

• You are the point of contact for our clients -- whether by phone or email -- and handle their requests in a friendly and competent manner.
• You will create a ticket according to our standard process, record all important information, and forward more complex cases to the responsible department.
• For predefined standard solutions, you will troubleshoot directly: using remote access, asking the right questions, and with a clear goal -- to resolve the issue quickly.
• You provide first-level support for technical requirements and disruptions, carefully documenting all messages, conversations, attempted solutions, and time spent in the system.
• And when everything is running smoothly again, you get to deliver the good news to the client by phone.

What You Should Bring:

• You communicate confidently in German -- both spoken and written (minimum C1).
• You have previous experience in 1st Level Support, or you are transitioning careers and have completed vocational training or are pursuing a degree where you learned structured and analytical thinking.
• Thanks to your quick comprehension, you can quickly familiarize yourself with new topics, working precisely and proactively.
• You are enthusiastic about IT -- and you enjoy direct customer contact.

Working at netzbest means:

• Fair pay and permanent employment contract.
• Flexible working conditions and no night or weekend work.
• Unbeatable team spirit and flat hierarchies.
• Working in a Kreuzberg loft in a prime location, or working remotely with quarterly on-site visits to Berlin at the company's expense.
• Company-wide summer & Christmas party in Berlin.
• Membership in the Urban Sports Club or Hansefit.
• Company pension plan with DYNO.
• IT with lived equality.

From student assistants to management -- we all use the informal "du". We invite people interested in joining our team to do the same. You can find more information about our way of working and company culture at https://karriere.netzbest.de.

You. Us. A Match?

We look forward to receiving your online application, including your earliest possible start date and salary expectations. If you have any questions about the advertised position beforehand, feel free to contact us by email or phone at any time.

Your contact person: Sabine (HR), bewerbung@netzbest.de, 030 80 20 813 76.

We kindly ask for your understanding that for data protection and organizational reasons, we can only accept online applications.