Technical Onboarding Specialist

About the Role:

The Onboarding Specialist is responsible for owning and evolving Planet's technical customer onboarding program, with the goal of reducing time to value and helping customers successfully adopt Planet data, tools, and workflows.

Sitting within the Education & Enablement team, this role works closely with Technical Support, Customer Success, Professional Services, Product, and Revenue Operations to deliver a consistent, scalable onboarding experience across customer segments. The Onboarding Specialist leads the coordination of technical onboarding activities, contributes to live onboarding delivery, and plays a central role in designing and maintaining onboarding content, campaigns, and processes.

This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.

Impact You'll Own:

• Implement Planet's technical customer onboarding program by delivering tailored and scalable onboarding experiences, aligned to customer needs.
• Lead and coordinate cross-functional onboarding kickoff calls with new customers, ensuring clear alignment on goals, timelines, and next steps.
• Partner with Technical Support to ensure smooth user provisioning and a seamless handoff into technical onboarding activities.
• Deliver and coordinate technical onboarding trainings, including:
  • Leading select live onboarding sessions
  • Coordinating delivery across Education, Support, and other subject matter experts as appropriate
• Design, maintain, and improve scalable onboarding content and campaigns, including:
  • Automated onboarding communications
  • Role, persona, or industry-specific onboarding resources
• Serve as a central point of contact for onboarding alignment across Education, Customer Success, Technical Support, Professional Services, and Product.
• Maintain and update onboarding-related learning resources in Planet's Learning Management System (LMS) and related education platforms (Planet University, Community, Documentation, Help Center).
• Contribute to the definition and continuous improvement of onboarding processes, documentation, and internal enablement materials.
• Use onboarding engagement data and feedback to inform improvements to onboarding content, delivery, and coordination.

What You Bring:

• 4 years of experience in a customer-facing role such as customer onboarding, technical training, customer education, technical support, or customer success.
• Bachelor's degree in a related field.
• Solid technical aptitude, with experience explaining technical concepts to non-technical audiences.
• Experience creating and delivering technical trainings, workshops, or enablement sessions.
• Hands-on experience with coding or scripting, particularly in Python, sufficient to understand customer workflows, troubleshoot issues, and support technical onboarding.
• Familiarity with adult learning principles and best practices for customer education.
• Ability to own and coordinate cross-functional programs, balancing organization, collaboration, and stakeholder alignment in a customer-facing environment.

What Makes You Stand Out:

• Familiarity with GIS, remote sensing, or geospatial data platforms.
• Experience working in a SaaS, data, or developer-focused product environment.
• Experience working with Learning Management Systems (LMS) and education platforms.
• Exposure to onboarding automation, customer engagement platforms, or lifecycle communications.
• Experience supporting both live and scaled (self-serve or automated) onboarding models.
• Fluency in multiple languages.

Application Deadline:

May 4, 2026 23:59 (11:59p PT)

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

Salary: Not specified (EUR) Remote Model: Hybrid Location: Berlin, Germany