Junior Customer Success Manager (m/w/d) Aftercare - Launch (Vollzeit/Teilzeit)

About Recare

As one of Germany's leading HealthTech companies, we are redefining discharge management -- technologically driven, patient-centered, and free of bureaucracy. In addition to our market-leading SaaS platform, we develop AI solutions that radically simplify processes in clinics and for aftercare providers, relieve pressure on specialists, and shift the focus back to patients. We already connect two-thirds of all German hospitals with over 650 rehabilitation clinics and 25,000 care and homecare providers. With around 70 employees, we are continuing to grow -- and are looking for people with integrity who want to improve the healthcare system with us.

Interested in a behind-the-scenes look?

https://vimeo.com/1074637039/e99fd8ecc4

What awaits you as our Junior Customer Success Manager (m/f/d) Hospital:

• Work with Purpose -- your work has a positive impact on patients, their relatives, and medical professionals in the healthcare sector.

• Company Culture -- we rely on flat hierarchies that promote high performance and strong team dynamics. We foster a culture of mutual respect, loyalty, and recognition, and strive together towards our goals, expecting the same from you.

• Flexibility -- need to pick up your child from Kita? Like to exercise during your lunch break? We support you. We are a remote-friendly company offering flexible working hours, considering our customers' availability. With prior agreement, you are welcome to do workations.

• Edenred Card -- which you can use according to your needs.

• Additional Vacation Day -- so you can celebrate your birthday with your loved ones, you have it off.

In this role, you can contribute and grow as our Junior Customer Success Manager (m/f/d) Aftercare - Launch:

• You will conduct telephone onboardings with new aftercare providers, convince them of our software solution, and show them how to optimally use Recare in their daily work.

• Through direct exchange, you will learn the perspectives, pain points, and needs of aftercare providers, identify upselling potential early on, and pass it on to our sales team.

• Together with the Customer Success Managers on the hospital side, you will ensure that all important information and requirements are exchanged between hospitals and aftercare providers -- so that both sides can make the best possible use of our platform.

• You will continuously gather feedback from aftercare providers, structure it, and feed it back to product management -- actively shaping the further development of our products.

This is what we envision for you as our Junior Customer Success Manager (m/f/d) Aftercare - Launch:

• You already have initial experience in Customer Success Management, Account Management, or a comparable field -- ideally in a B2B / SaaS environment or in HealthTech / eHealth.

• You possess strong communication skills, can convey complex content clearly and understandably, and have a good sense for your customers' needs.

• Customer focus is your top priority, and you have a genuine interest in digitalization and change management in eHealth.

• You can keep track of multiple tasks running in parallel, set priorities confidently, and work in a structured manner.

• Very good German language skills and at least good English language skills complete your profile.

We look forward to your application!