About the Role
As a Senior Customer Success Manager for German key account and regional customers, you will be responsible for ensuring the satisfaction and long-term success of our customers from the moment they begin implementing our solutions. Your role is crucial in nurturing strong relationships, proactively addressing customer needs, and assisting customers in maximizing the value of our software and services. You will act as a bridge between our German-speaking customers and our internal teams, ensuring their feedback is heard and driving company-wide improvements that enhance the overall customer experience.
Working at a "Hidden Champion" in mobility technology, you will collaborate with various teams and stakeholders, delivering results that shape the future of the industry.
Your Responsibilities Include:
Customer Satisfaction and Advocacy
- Regularly assess customer satisfaction and take proactive steps to address concerns before they escalate.
- Support both Project Managers and Service Delivery Managers, acting as the first point of contact for any product, project, or service-related escalations.
- Advocate for customer interests within the company, ensuring their needs and expectations are considered in decisions, such as during the roadmap cadence.
- Identify and communicate opportunities for how our products and services can better support customers, driving sales opportunities.
- Participate in pre-sales activities, including feasibility studies and project plans.
Strategic Influence
- Contribute to high-level strategic discussions by participating in the steering committee and other customer meetings.
- Provide valuable input on long-term customer success strategies in collaboration with the Key Account Manager.
Customer Relationship Management
- Build and maintain strong relationships with customers at all levels, across both IT and business departments.
- Keep customers informed about relevant product updates. Moderate product strategy and roadmap sessions (with Sofico Product).
- Also, keep customers informed about relevant service updates.
- Assist customers in implementing effective governance models for managing both project execution and post-go-live operations.
- Organize regular business strategy and review sessions to assess progress, address concerns, and align strategic and tactical goals and planning.
Your Profile:
You are a proactive and relationship-oriented professional looking for a rewarding role.
- Experience in Customer Success, Account Management, Project, or Service Delivery Management within a technology or software-driven environment.
- Background in the automotive industry (ideally within the DACH region).
- Strong communication and relationship-building skills, with the ability to engage with stakeholders at all levels.
- Strategic thinking with a focus on driving long-term customer success.
- A "customer-first" mentality with a passion for outstanding service.
- Proactive approach to identifying areas for improvement and innovation.
- Strong organizational skills to effectively manage multiple customer relationships.
- Fluent German and English language skills.
- Willingness to travel within Germany and the Benelux countries for customer meetings and business reviews.
What We Offer:
At Sofico, you will become part of an international, multicultural company with over 35 years of success. We double our size every five years while remaining true to our open and collaborative corporate culture – even during our growth. Your development is important to us, and through extensive onboarding, we familiarize you with our product and the organization.
You will work in a modern and easily accessible office and enjoy varied tasks in a dynamic matrix organization with complex and innovative software in the leasing sector.
Additionally, we offer:
- Flexible working hours and the possibility to work from home.
- Employee discounts, eGym Wellpass, bicycle leasing, and a subsidized job ticket for public transport.
- Company pension plan with an optional additional occupational disability insurance.
- Growth potential through personalized learning and development plans.
- A vibrant team culture with regular team events and a company weekend.
At Sofico, we welcome diversity and are committed to creating an inclusive environment for all employees, regardless of age, ethnicity, nationality, culture, religion, gender identity, sexual orientation, etc. Our selection process is based exclusively on your skills, experience, and personality. Benefits: Pension Plan, Public Transport, Team Events MinSalary: MaxSalary: SalaryCurrency: EUR Remote Model: Hybrid Country Code: de
