ABOUT THE ROLE
In this role you will lead discovery and translate complex business needs into scalable data and analytics solutions. You will work closely with stakeholders, shape product vision, define data-driven use cases, and guide delivery teams to turn data into measurable business value. As part of SoftServe's global Center of Excellence, you will collaborate with a diverse team of consultants, BAs, and product experts advising Fortune 500 companies and driving large-scale digital transformation initiatives.
RESPONSIBILITIES
- Lead business analysis activities for data, analytics, AI and business transformation initiatives.
- Lead pre-sales, discovery phases to identify client business goals, pain points, stakeholders, processes, data landscape, risks, assumptions, and solution opportunities. Facilitate discovery workshops, stakeholder interviews, and requirements sessions with business and technical teams.
- Translate business needs into user stories, functional and non-functional requirements, acceptance criteria, process flows, data requirements, and delivery-ready specifications and AI use case descriptions.
- Define and document KPIs, metrics, dashboards, reporting needs, data mappings, business rules, and data quality expectations and AI success criteria.
- Collaborate with product owners, data engineers, BI developers, architects, QA, and delivery teams to ensure shared understanding and successful delivery.
- Support backlog refinement, prioritization, roadmap discussions, UAT, demos, stakeholder sign-offs, and adoption activities.
- Analyze as-is/to-be processes, identify opportunities for data-driven and AI-enabled business improvement.
- Maintain high-quality documentation in Jira, Confluence, Miro, Visio/Lucidchart, or similar tools.
- Communicate complex data and technology topics clearly to business stakeholders and senior management.
- Proactively manage ambiguity, risks, dependencies, and requirement changes.
REQUIREMENTS
- 5 years of experience as a Business Analyst, Data Business Analyst, Product Business Analyst, Data Consultant, Analytics Consultant, AI Business Analyst, or similar role.
- Experience in data, BI, analytics, reporting, data platforms, AI/ML, GenAI, digital transformation, or business transformation projects.
- Strong experience in discovery, requirements elicitation, stakeholder management, workshop facilitation, process analysis, documentation, UAT, and backlog management.
- Experience leading presales and discoveries, including client-facing discussions, proposal preparation, estimation, and solution approach definition.
- Ability to structure AI and GenAI use cases, including business value, required data, expected outputs, risks, limitations, and success metrics.
- Good understanding of data concepts: KPIs, dashboards, data flows, data mapping, data quality, data warehouses, and ETL/ELT.
- Awareness of AI concepts such as machine learning, GenAI, LLM-based assistants, automation, recommendation systems, and human-in-the-loop workflows.
- Ability to collaborate with business, product, delivery, data engineering, BI, architecture, QA, AI/ML, and sales teams.
- Strong communication, facilitation, analytical thinking, ownership, consulting mindset, and problem-solving skills.
- English and German: Upper-Intermediate or higher.
ABOUT US
SoftServe is a global IT consulting and digital services company where technology expertise grows alongside people. For more than 30 years, we have helped organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation.
Our teams work in digital engineering, data and analytics, cloud, and AI/ML, building practical, scalable solutions grounded in real business needs and human impact. We support clients across high tech, financial services, healthcare, life sciences, retail, energy, and manufacturing, with a pace that respects quality, sustainability, and the people behind the work.
We stand out in the way we work together. You bring your perspective and ambition - we create the environment to shape solutions with clarity, confidence, and purpose.
WHAT WE OFFER
- Flexible Work Model
- Work from home, from the office, or in a hybrid format that supports focus and collaboration.
- Compensation & Benefits
- Competitive, market-based pay, benchmarked by role and location --- plus health coverage, paid time off, wellness support, and learning opportunities.
- People-first Leadership
- Partner with approachable leaders who communicate clearly and tie daily work to our direction.
- Advanced Tech Communities
- Hands-on engagement with AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.
