Customer Success Manager, Germany - 6 Months Fixed Term

Job Posting

Position: Customer Success Manager, Germany - 6 Months Fixed Term

About the Role

Join the Spotify Sales team as a strategically minded, highly motivated individual on a 6-month fixed-term basis. You will take a deeply consultative approach, actively listening to client challenges and business objectives to identify the right Spotify products and the most effective buying channel to achieve their goals. Act as a conductor, orchestrating cross-functional partners for seamless execution, while operating with confidence in ambiguous and evolving client environments. This role demands vertical expertise, bold problem-solving, a strong sense of ownership, and the ability to thrive in the unknown.

What You'll Do

• Build deep client relationships and act as a trusted strategic advisor, serving as the client's point of contact throughout the sales and campaign lifecycle, delivering outstanding customer service to Spotify's advertiser and agency partners.
• Take a consultative approach to every client engagement; listening to understand business challenges and KPIs before recommending Spotify solutions across audio, video, display and beyond.
• Identify the optimal buying channel - direct, programmatic or self-serve - to achieve client goals.
• Be responsible for RFP response and media planning strategy across all buying channels, ensuring recommendations are grounded in client objectives and vertical insight.
• Regularly participate in client meetings to deepen relationships via high-value engagement, including campaign prep & launch, optimisation recommendations and wrap ups.
• Act as a conductor: orchestrating cross-functional internal teams, including creative strategy, production, measurement and operations - to align around client objectives and ensure flawless campaign execution.
• Operate with confidence in ambiguous and evolving situations, bringing strategic clarity and creative problem-solving to complex client challenges.
• Lead all aspects of campaign set up, launch and activation, including creative production management, spec review, asset collection and accurate creative trafficking.
• Monitor campaign pacing, delivery and performance reporting; optimise and revise media plans to meet client objectives.
• Lead projects involving sophisticated work streams and cross-functional collaboration (internally and externally), demonstrating full ownership from brief to wrap; contribute to revenue retention and growth goals within your book of business.
• Build deep vertical expertise and cultural intelligence within your client sector - connecting brands to the audiences to establish credibility, anticipate client needs and proactively surface growth opportunities.
• Serve as the product authority, educating clients on Spotify's full suite of formats and solutions; leverage Spotify's first-party data and AI-powered targeting capabilities to advise on best practices and optimisations.
• Present comprehensive campaign insights and post-campaign analysis via effective data storytelling to drive repeat business.
• Adhere to internal standard methodology guidelines, processes and operating cadences, including accurate and timely billing.

Who You Are

• Ideally possess a Bachelor's degree, preferably in Sales, Advertising, Marketing or Business.
• Minimum of 3 years' experience in digital media, planning and/or buying, including familiarity with self-serve and programmatic buying channels.
• Possess a commercial mindset and a genuine curiosity about culture, music and content trends - understand the link between outstanding client service and revenue growth, and can connect brand objectives to the audiences, creators and cultural moments that make Spotify uniquely powerful.
• Have deep industry knowledge and vertical expertise across one or more client sectors, with a strong command of advertising performance metrics and the advertising ecosystem.
• A natural problem solver with a consultative mindset. You listen first, diagnose the challenge, and then recommend the most effective solution.
• Strategic and comfortable operating in ambiguity, bringing clarity, structure and confidence to complex and fast-moving situations.
• A conductor by nature, skilled at rallying and aligning cross-functional teams around a shared goal and ensuring execution follows through.
• Demonstrate strong ownership and accountability, taking responsibility for client outcomes across the full engagement lifecycle from RFP to wrap.
• Able to translate client insights into compelling, data-driven sales rationale stories that meet business objectives and deliver desired outcomes.
• Highly organised and focused multi-tasker with strong attention to detail who can work independently within a team-focused organisation.
• Thrive in a fast-paced, deadline and detail-oriented environment and have excellent verbal, written and presentation skills.
• Excellent dexterity in Excel and PowerPoint, and experience working within CRMs, OMSs, ad servers and other digital media tech systems.
• Fluent in German and English, spoken and written. Please apply with a CV/resume in English.

Where You'll Be

• This role is based in Germany; Berlin, Hamburg, Düsseldorf or Munich.
• We offer flexibility to work where you work best, with some in-person meetings required. Expect to come into the office 2-3 times per week.

About Spotify

Spotify transformed music listening forever. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world's most popular audio streaming subscription service.

Spotify is an equal opportunity employer committed to inclusivity and accessibility. We welcome diversity and encourage applications from all backgrounds. If you need accommodations during the application or interview process, please let us know.

Language

• German (Fluent)
• English (Fluent)