Berlin Entry Level Customer Success (full time salary + commission)

High Touch Customer Success Manager - EMEA | Strategic Impact & Personalised Mentorship

The Role

As a High Touch Customer Success Manager, you are the strategic partner and trusted advisor to enterprise clients, ensuring they gain maximum value from their investment. You will:

• Build deep, lasting relationships with key stakeholders, understanding their business objectives and challenges.
• Proactively identify opportunities for clients to expand their use of the platform and realise greater success.
• Develop and execute strategic account plans focused on retention, advocacy, and growth.
• Guide clients through complex implementations, ensuring smooth onboarding and adoption.
• Act as an internal advocate for your clients, collaborating with product, sales, and support teams to drive solutions.
• Conduct regular business reviews, demonstrating quantifiable value and fostering long-term partnerships.

Why This Company?

You will join a dynamic, customer-centric technology company at the forefront of innovation. They deeply value their customer relationships, recognising that their success is intrinsically linked to yours. This is an environment where continuous learning is encouraged, with access to extensive training programmes and opportunities for career progression into leadership or specialised roles. You will be empowered to make a real impact, contributing directly to client growth and helping shape the future direction of the company's offerings. Expect a supportive culture where collaboration thrives and your professional development is a priority.

About You (Transferable Skills Welcome!)

We care more about your drive, empathy, and ability to build genuine connections than a specific industry background. You are a great fit if:

• You are a Relationship Builder: You genuinely enjoy connecting with people, listening intently, and nurturing long-term partnerships. You might have honed this skill in demanding retail management, premium hospitality, or complex customer service environments.
• You are a Proactive Problem Solver: You do not wait for issues to arise; you anticipate client needs and proactively offer solutions. You are comfortable navigating complex situations and turning challenges into opportunities.
• You are Driven by Client Success: You find satisfaction in helping others achieve their goals, translating product features into tangible business outcomes for your clients.
• You are an Influential Communicator: You can articulate complex ideas clearly and persuasively, whether you are presenting to senior executives or collaborating with internal teams.
• You are Composed Under Pressure: You maintain a calm and professional demeanour even when managing competing priorities or handling sensitive client situations. This resilience might stem from fast-paced customer-facing roles.
• You are Adaptable and Tech-Curious: You are eager to learn new technologies and embrace change, always looking for ways to improve client experience and operational efficiency.

The Opportunity

Most job applications feel like shouting into a void. Tangent changes that. We have partnered with a rapidly scaling industry leader in the B2B SaaS sector to find their next High Touch Customer Success Manager across the EMEA region. This company is revolutionising how businesses achieve their strategic objectives through innovative solutions.

When you apply through Tangent, you do not just get a job; you get a free industry mentor to coach you through the interview process and ensure you land the role with the best possible package. This service is 100% free for candidates; we are paid by the employer to find and coach the best talent.

The Tangent Advantage

• Skip the CV Pile: We have a direct line to the Hiring Manager for this high-impact role.
• 1:1 Coaching: We pair you with an experienced Customer Success expert to polish your interview technique, refine your approach, and boost your confidence.
• Fast-Track Process: Our candidates move through the hiring stages faster than traditional applicants, getting you closer to your next career step sooner.
• Hybrid Flexibility: This role offers a hybrid work style in London, giving you the perfect balance of collaborative office time and focused remote work.
• 100% Free: This service is 100% free for candidates; we are paid by the employer to find and coach the best talent.

Ready to fast-track your career and make a real impact? Apply now.