About Testo Saveris GmbH
With over 65 years of experience in measurement technology and approximately 3,900 employees worldwide within the Testo Group, Testo Saveris GmbH offers complete solutions for customers in the food and pharmaceutical industries in quality management. Precise measurement technology is combined with intuitive software and tailor-made services. Our solutions help save time and resources, as well as protect the environment and people's health. Become part of our team and shape the future of Testo Saveris GmbH with us.
Your Responsibilities
As a (Junior) Customer Success Manager (m/f/d) Pharma, you will be the central point of contact for customer success throughout all post-sales phases. You will connect customers' business goals with technological possibilities, ensure successful implementations, and build long-term partnerships.
In Detail, You Will Undertake the Following Tasks:
- Customer Satisfaction & Relationship Management
- Resolving complex customer issues and supporting the German sales team with upselling and product innovations.
- Responsibility for satisfaction throughout the entire customer journey.
- Building strategic relationships with project managers and end-users.
- Monitoring customer-relevant KPIs and proactively addressing risks to customer retention.
- Project Management & Implementation
- Managing the entire implementation cycle (hardware, software, service, integrated solutions) – on time, within scope, and aligned with customer goals.
- Overseeing rollout phases for controlled deployments and smooth transitions to full operation.
- Maintaining project plans, CRM data, and regular stakeholder reports.
- Cross-Functional Collaboration & Knowledge Management
- Collaborating and coordinating with sales, service, application specialists, and product management.
- Identifying and implementing best practices, including ensuring knowledge transfer.
Our Benefits
- Flexibility is Key: You can flexibly arrange your working hours and, of course, work remotely (Hybrid Work).
- Scope for Design: We agree on common goals that you pursue independently.
- Challenging and Dynamic: A exciting and dynamic environment awaits you in our global company.
- Ideas and Purpose: Contribute your expertise. Your input is welcome and valued. The result of your work is products that protect our environment and health.
- Modern Technologies and Digital Communication: State-of-the-art technology and digital media are a matter of course for us and enable efficient communication among ourselves.
- Team: Friendly, always helpful people you can look forward to every morning – more than just colleagues.
Your Profile
- Completed studies in Business Administration, Engineering, IT, or Life Sciences; a project management certification (PMP, IPMA) is a plus.
- (Initial) experience in Customer Success, Technical Account Management, or Project Management in a hardware or software solutions environment.
- Experience in the pharmaceutical industry or regulated sectors is an advantage.
- Confident use of project management tools (Jira, MS Project) and CRM platforms; SAP knowledge is an advantage.
- Strong customer focus with a genuine passion for measurable customer results and long-term relationships.
- Excellent communication skills and an analytical, data-driven mindset.
- Ability to coordinate cross-functional stakeholders.
- Very good German and good English skills, both written and spoken.
- Willingness to travel.
Contact Person: Ms. Michelle Miczig Phone: +49 7651 93932-2911
Location: Testo Saveris GmbH Celsiusstraße 2 79822 Titisee-Neustadt near Freiburg
