CRM & Commerce Manager (m/w/d)

About Us

Richte dich neu aus. Auf deine Zukunft. Mit velpTEC edutainment.

velpTEC edutainment ist ein auf innovative Technologien ausgerichtetes Weiterbildungsinstitut, das Erfahrungen aus Wirtschaft, Zukunftsforschung und neuen Bildungsansätzen verbindet. Wir unterstützen Menschen durch unsere Bildungsangebote praxisnah dabei, ihre Fähigkeiten für künftige Zeiten zu stärken und damit aktiv ihren Lebensweg zu gestalten. In unserem Handeln legen wir Wert auf gesellschaftliche Verantwortung, Fortschritt und Selbstbestimmung.

Bereit für eine neue Mission? Dann entdecke jetzt deine Zukunftsperspektive bei velpTEC und werde Teil unseres multiprofessionellen und diversen Teams.

Die Stelle ist zunächst auf ein Jahr befristet.

What Your Tasks Will Be

The CRM & Commerce Manager (m/f/d) holds overall professional and technical responsibility for the velpTEC e-commerce shop and the CRM system. The goal of the role is to build and continuously develop digital sales and customer processes efficiently, scalably, and data-based.
The position combines technical understanding with process thinking and economic focus.

Tasks:

• Ownership for conception, operation, and optimization of the e-commerce shop (product logic, checkout, payment)
• Professional responsibility for CRM as the central system for marketing, sales, and customer processes
• Maintenance of data structures, pipelines, and status logics, as well as ensuring clean data
• Setup and optimization of automated customer lifecycle processes (lead nurturing, onboarding, closing)
• Responsibility for interfaces between shop, CRM, and other tools/systems
• Creation of reports and dashboards, as well as derivation of concrete optimization measures
• Close collaboration with marketing, sales, product, and external service providers

What You Should Bring

• Several years of experience in e-commerce, CRM management, or digital operations
• Very good understanding of shop systems (e.g., Shopify) and CRM tools (e.g., Zoho)
• Experience in mapping and optimizing digital sales and customer processes
• Confident handling of data, reporting, and analysis
• Collaboration with development, IT, and external service providers
• Basic knowledge of performance marketing and conversion optimization
• Native-level German, fluent English

What Awaits You at velpTEC

• Flexibility: Do you have a doctor's appointment, need to take your children to daycare or school, or have another important appointment? No problem! With us, you have flexible working hours and the option to work from home.
• Personal Responsibility & Hands-On Mentality: Varied challenges await you daily, where you can show a high degree of personal responsibility. Do you have a creative idea or a suggestion for improvement? We are always open to innovation and appreciate a broader perspective.
• Further Training Opportunities: You will receive free access to our internal further training offers, which will advance your career. For this, you have three "Educational Days" per year available, which you can use for your professional development.
• Company Fitness & Wellness: Your health and well-being are important to us. Through our partner EGYM Wellpass, you have access to over 9,000 fitness and yoga studios, swimming pools, wellness offers, as well as CrossFit and bouldering gyms in Germany and Austria.
• Volunteer Work: We support your social commitment and honor your volunteer work with an additional special day of leave per year.
• Company Provision: Your future and health are important to us. Therefore, we offer you company pension and company health insurance.
• Fun & Team Spirit: We know that personal interaction is important. With us, you will experience an open "du" culture and regular team events.

Questions?

Just write to us at karriere@velptec.de – we look forward to your message!