Customer Success Manager (m/w/d) in Berlin

Customer Success Manager (m/w/d) in Berlin

Location: Berlin or Remote | Start: immediately | Full-time or part-time possible

About Us

We are WEKO -- an IT consulting company established for over 30 years, accompanying companies on their path to digital transformation.

Our focus: ERP, HR, BPM, DMS, AI, and custom software development and IT services. We think not only in solutions but in perspectives -- with passion, innovation, and genuine customer proximity.

Your Mission

You ensure that our customers not only start -- but scale successfully. As a Customer Success Manager at WEKO, you will support medium-sized companies in measurably improving their digital processes with DocuWare, JobRouter, and AI-powered workflows. Your focus: sustainable product usage, increasing acceptance, growing ROI.

Your Tasks

• Inside Sales - At the core of your activity is enabling our customers to get the maximum benefit from our DMS and BPM solutions.
• Active customer support to identify up-selling and cross-selling potentials.
• Presentation of use cases, new features, and clever integration possibilities.
• Analysis of customer requirements & creation of convincing solution presentations.
• Close collaboration with Sales, Marketing, Consulting, and Project Management.

What You Should Bring

• You work with high personal responsibility, flexibly from home or on-site, with state-of-the-art equipment, a supportive team culture, and the possibility for occasional travel within Germany.
• Very good German language skills (spoken & written).
• Strong communication skills, initiative & enthusiasm.
• Experience in Customer Success, Project Management, or Consulting.
• Understanding of digital business processes (Finance, Purchasing, HR, Administration).
• Hands-on mentality, analytical view, confident demeanor.
• Team spirit & humor are just as important to us as know-how.
• Advantageous: Experience with DocuWare, JobRouter, Sage 100, or comparable systems.

What We Offer You

• We offer you a stable customer base in the medium-sized sector, which you will continuously expand. In this role, you will be trained as a top Customer Success Manager and benefit from attractive career opportunities in a dynamic and innovative environment.
• Attractive commission model with no cap & company pension plan.
• State-of-the-art equipment (e.g., MacBook).
• Inspiring work environment with real creative freedom.
• A team that supports each other -- personally & professionally.
• Modern office with a view of the Spree river & excellent public transport links.
• Bike leasing & underground parking spaces (if needed).
• Fritz Kola, coffee & fruit -- as much as you like.

Ready for the next career step?

Then we look forward to your application!

Keywords: DMS, Customer Support, DocuWare, JobRouter, AI-powered workflows, Sales, Inside Sales, Sage 100, ERP, AI

Skills sought

JavaScript sales Python PHP database network service-management software-administration datasecurity apprenticeship DevOps C qualitymanagement consulting SaaS informatics documentmanagement softwaredesign webservice IaaS Software-Design IDE Machine-learning IT Java trainee .NET digitalisation Industry 4.0 SaaS studies Cloud-Computing CSS software-test softwaredevelopment

Benefits

• Hybrid remote model
• Attractive commission model with no cap
• Company pension plan
• State-of-the-art equipment
• Inspiring work environment
• Supportive team culture
• Modern office with Spree view
• Bike leasing & underground parking

Salary: €47,000 - (No Max Salary specified) EUR per year

Location: Berlin, Germany (Hybrid)