Customer Success Engineer, EMEA

Responsibilities:

• Customer Usage: Collaborate with customers to drive usage at Zero Networks means segmenting assets and users effectively, ensuring tailored deployment support and engagement strategies.
• Training Delivery: Conduct comprehensive training sessions for customers following procurement, equipping them with the knowledge and skills to utilize our products effectively.
• Regular Engagement: Schedule and conduct regular touch bases with customers.
• Technical Issue Resolution: Lead with extreme accountability to resolution, customer issues in collaboration with support and R&D.
• Customer Relationship Management: Build and maintain strong relationships with customers, understanding their goals, challenges, and feedback to enhance their experience with our products.
• Feedback Loop: Gather customer feedback and insights to relay to internal teams, contributing to product improvements and enhancements.

This is a fully remote position.

Requirements:

• Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.
• 5 years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry.
• Strong technical background with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences.
• Must have technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac)
• Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences.
• Proven ability to manage multiple priorities and adapt to changing customer needs in a fast-paced environment.
• Experience conducting training sessions or workshops is a plus.
• Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions.