Customer Support & Success Manager (m/f/d) – Legal B2B Software, remote, English & Polish speaking

Eckdaten

Remote

Customer Success Management

Arbeitsmodell

Remote first

Nur DE

vor 2 Tagen

Stellenbeschreibung

Shape exceptional customer experiences in Legal Tech

At Septeo CNEE, we help law firms work smarter through our cloud-based software Amberlo. To support our growing international customer base, we're looking for a Customer Support & Success Specialist who enjoys solving problems, building trusted customer relationships, and making a real impact on the user experience.

In this role, you'll be the go-to person for customer support, helping users resolve challenges, adopt new features, and get maximum value from our platform. While customer support is at the heart of the role, you'll also contribute to onboarding activities, customer success initiatives, and the continuous improvement of our products and services.

If you're passionate about customer support, technology, and delivering great service, we'd love to hear from you.

Your workplace / location:

On-site from one of our office in Germany or 100% remote within Germany

Your mission

Serve as the primary point of contact for our international customers, providing day-to-day support for our legal practice management solution, Amberlo
Investigate, troubleshoot, and resolve customer inquiries and complex issues, including 2nd-level support cases
Analyse customer requirements and translate them into practical solutions and recommendations
Work closely with Product, Development, and other internal teams to ensure timely issue resolution and a high-quality customer experience
Deliver customer training sessions and support users in adopting and making the most of the solution
Monitor customer needs and proactively identify opportunities to improve satisfaction, processes, and product usage
Support customers throughout their lifecycle, from onboarding to ongoing enablement and optimisation
Contribute customer insights and feedback to product and process improvement initiatives while ensuring smooth project execution, quality standards, and commercial alignment

Your profile

3+ years of experience in Customer Support, Customer Success, or SaaS software consulting
Strong troubleshooting and problem-solving skills in customer-facing environments
Technical affinity and confidence working with software solutions and system environments
Experience with CRM and support platforms (e.g. HubSpot, Dynamics, Jira, Zendesk)
Excellent communication skills and a strong customer-centric mindset
Ability to manage priorities independently while collaborating across teams
Fluent English and Polish language skills; German and/or Spanish are a plus
Legal Tech industry experience is an advantage

Application process

Virtual Get-to-know: In a 20-minute exchange with our recruiter, we look together at mutual expectations.
Digital Interviews: Next, you'll meet our manager as well as the team and dive deeper into technical topics and the role itself.

Benefits

Our full benefits & perks are explained in our recruitment process, but on our career site you will have a good overview: https://www.stp.one/en/careers

As a european company, each country works differently, but some benefits/perks are for all employees: